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Login

Login to Your Account​

To access Helium, you need to log in to your account. Here are the simple steps to log in:

  1. Enter the registered email address in the Email textbox
  2. Enter the password in the Password textbox
  3. Click the Remember Me checkbox
  4. Click the LOGIN button Log In Capture
  5. Enter the 2FA code from your authenticator app

Log In Capture

  1. If your authenticator app is not working, you can use the recovery code obtained during the initial 2FA setup

Log In Capture

  1. You can also request a TOTP reset by clicking “Reset TOTP”, then enter the answer to your security question. After that, you will receive an email containing a confirmation link to reset your TOTP.

Log In Capture

Forgot Password?​

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If the user forgets the password, the user can click Forgot Password then he will be directed to the following page.

Forgot Password Capture

  1. Enter your email in the Email textbox
  2. Click the SEND button, a notification will go to the user's email

Send Email Capture

Retrieve New Password Capture

  1. Check your email and click the Retrieve new password button or click the link and it will go to the Reset password page

Reset Password Capture

  1. Enter a new password in the Password textbox
  2. Enter a new password confirmation in the Confirm new password textbox
  3. Click the RESET PASSWORD button

Login Problem?​

If you experience problems when trying to log in to your account, make sure you enter your login information correctly. If you are still experiencing problems, please contact our support team at [support contact]. We will be happy to help you resolve this issue.